frequently asked questions

Where do I get my voucher?

Once you place your order online you will receive a confirmation email with the details of your order. This will serve as your voucher.

Can I just show my email on my smartphone at checkout?

No, please print out your email voucher and turn it in to the cashier for redemption. Vouchers can only be used once and will be verified at checkout.

Can I redeem the vouchers at both locations?

Vouchers can only be redeemed at the location selected when placing your order.

What varieties are available with each voucher type?

Each pickup location will have several varieties of annual baskets, potted plants and flats. Varieties may vary and some exclusions may apply.

How do I pick up my plants?

Plants will be available for pick-up from the location you choose between Saturday, May 1, 2021 and Tuesday, June 15, 2021. New this year: you will have the opportunity to shop for your own plants! When you arrive at your pick-up location, choose the plants you’d like from the selection available (varieties may vary and some exclusions may apply). Bring them to the check-out and ‘pay’ for your flowers by presenting your voucher/email receipt.

Why can’t I proceed to payment?

Answer: Due to the nature of the voucher system, you will need to verify a name and location for each item in your order before proceeding to the payment. For example, if you order 4 hanging baskets, you will have to add the name and select a location 4 times. If you have a large order, please feel free 716-822-2005 ext. 3082 to process over the phone.